Data is key in field services to make proper business decisions. That data then needs to be turned into actionable KPIs such as first-time fix rate. See what KPIs field service businesses need to be tracking in 2022 to be more successful while getting the most from the dispatchers, technicians, and subcontractors.
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As Business Process Coordinator for North Mechanical since 2018, I lead our team internally as we implemented Fieldpoint as our new service software while we simultaneously developed the integration with CMIC. While the words implementation and integration can well up some stressful, ominous thoughts in the average office these days, I can assure you the benefits we have reaped a mere 3 weeks after go live have been tremendous! We went from a redundant, manual data entry in three systems of record to two systems which are now integrated. While this was a clear time savings, we have streamlined communication, have fewer data inaccuracies, have better communication and are now paperless. The best part is that we did not have to sacrifice functionalities from our software wish list because we were able to work with top performers in their own segments which provided us quality tools to do our jobs well and with ease. - Hannah Peacock